Shipping Policy

Thank you for shopping with WeMart. This Shipping Policy outlines how orders placed on our platform are processed, shipped, and delivered to customers.

Order Processing

All orders placed on WeMart are processed after successful payment confirmation. Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

Since WeMart is a marketplace that connects customers with independent sellers, processing times may vary slightly depending on the seller and product availability.

Shipping Time

Delivery time depends on the customer’s location and the seller’s dispatch location. Generally, orders are delivered within 3–7 business days across most regions.

In some cases, deliveries to remote locations may take slightly longer.

Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout. Some products or promotional offers may include free shipping, which will be clearly mentioned on the product page.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message or email containing tracking details (if available). This allows you to monitor the status of your delivery.

Delivery Partners

WeMart works with reliable logistics partners to ensure safe and timely delivery of your orders. Delivery partners may vary depending on the seller’s location and the delivery destination.

Delayed or Failed Deliveries

While we strive to ensure timely delivery, delays may occur due to factors such as:

Weather conditions

Logistics issues

Incorrect or incomplete delivery address

Unforeseen operational challenges

If a delivery attempt fails due to incorrect information provided by the customer, re-delivery charges may apply.

Damaged or Missing Items

If you receive a damaged product or if an item is missing from your order, please contact our support team within 48 hours of delivery with relevant details and photos (if applicable). We will review the issue and assist with a replacement or refund where applicable.

Address Changes

Customers are responsible for providing accurate shipping information. Once an order is processed or shipped, address changes may not always be possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team through the contact information available on the WeMart website.