Return and Refund Policy

At WeMart, customer satisfaction is our priority. This Return and Refund Policy explains how returns, replacements, and refunds are handled for purchases made through our platform.

Return Eligibility

Customers may request a return or replacement if:

The product received is damaged or defective

The product received is different from the product ordered

The product has missing parts or accessories

Return requests must be submitted within 48 hours of delivery.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product nature. These may include:

Personal care items

Opened or used products

Products without original packaging

Items marked as non-returnable on the product page

Return Process

To request a return or replacement, customers should:

Contact our support team through the website.

Provide the order number and details of the issue.

Share clear photos of the product if it is damaged or incorrect.

Once the request is reviewed and approved, instructions for return or replacement will be provided.

Replacement Policy

If the returned product is verified as damaged, defective, or incorrect, WeMart may arrange:

A replacement product, or

A refund, depending on product availability.

Refund Process

Once the returned product is received and inspected, approved refunds will be processed.

Refunds will be issued to the original payment method used during the purchase.

Refund Processing Time

Refunds typically take 5–7 business days to reflect in the customer’s account, depending on the bank or payment provider.

Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

Marketplace Disclaimer

WeMart is a platform that connects customers with independent sellers. Return and refund approvals may depend on the seller’s product policy and verification of the issue.

Contact Support

For any return or refund requests, customers can contact our support team through the contact page available on the WeMart website.